The following document “terms of business ” of Zelo Concierge who’s registered address is 4th Floor, Silverstream House 45 Fitzroy Street, London, W1T 6EB apply to all agreements between A (Zelo Concierge and (B) each Zelo Concierge Customer. Updated 2025
DEFINITIONS
“Agreement” means any agreement entered into between the Customer and ZC consisting of a Client and Vehicle Information Form, the Condition Report and Photographs relating to the Vehicle(s), the Prices and these Terms of Business, plus any additional written agreements made as between the Customer and ZC;
“Client and Vehicle Information Form” means the form completed by Customers, setting out their details and the details of any Vehicles,
“Customer” means any person(s) or other entity entering into an Agreement with ZC, and “his/him” means “her/hers” as well as referring to any other entity where the context requires.
“Photographs” means the photographs taken of any Vehicle by ZC, which shall always remain the property of ZC;
“Prices” means the prices for Services provided by ZC, Information Form or as agreed with the Customer from time to time in writing;
“Services” means any services provided by ZC, not limited merely to management of Vehicles.
SERVICES
ZC main business is the provision of high-quality management for Vehicles. As part of that process, ZC will generally inspect Vehicles before accepting them for management and provide a report including photographs.
Payments in respect of Services are payable by the Customer monthly in advance with the first payment becoming due at the time of acceptance of the Customer’s Vehicle management by ZC, with subsequent payments monthly thereafter. All work is subject to addition of VAT.
The Customer and ZC may agree any amendments to the Client and Vehicle onboarding Form as they see fit and, in the event of any change to the details of the Vehicle, its substitution for an alternative Vehicle or the inclusion of additional Vehicles, these Terms of Business will continue to apply, unless or until they are modified with the written agreement of both parties.
ZC may use subcontractors for the provision of some of its Services where prior notification has been given to the Customer.
Additional services will be added to the monthly payment and an invoice will be provided 5 working days before payment is taken.
THIRD PARTY SERVICES
ZC shall employ third party contractors to provide services agreed with ZC clients. The contractors in question will all have presented insurance and public liability to ZC. ZC shall not be liable for any damages caused by a third party.
SCOPE OF WORK
The Customer may contact ZC and request services. ZC will do its utmost to reply and action requests within business working hours. Not including bank holidays.
LIMITATION OF LIABILITY
ZC shall not be under any obligation to the Customer for any loss or damage suffered as a result of force majeure or as a result of matters outside the reasonable control of ZC. ZC shall have no responsibility for damage or loss caused by any defects, mechanical, electrical, or otherwise, relating to the Customer’s Vehicle, and shall be under no duty to the Customer either to act on or report on any defects that might be present, whether noticeable or not. The Customer shall hold ZC indemnified against any loss or liability whatsoever or howsoever caused arising out of damage caused by such defects in a Customer’s Vehicle.
NON-PAYMENT FOR SERVICES
Any payment for Services that is overdue by more than 30 days will incur an interest charge of 6% per annum calculated from the date the payment was due until payment or Order of the Court.
In the event of non-payment.
In the event that payments remain outstanding for 3 months or more, ZC may take proceedings pursuant to the Torts (Interference with Goods) Act 1977.
TERM AND AMENDMENTS
Any Agreement shall have a minimum term of 60 days and can be amended by ZC at any time on 60 days prior written notice to the Customer. However, subject to such minimum term, ZC or the Customer may terminate the Agreement on notice of 30 days in writing, and ZC shall not continue with the Vehicle management.
DISAGREEMENTS
Although it is hoped that any disagreement between ZC and the Customer shall be resolved amicably, if it cannot, the Agreement shall be interpreted in accordance with the laws of England and Wales whose courts shall have exclusive jurisdiction in determining any questions arising from it.
FORCE MAJEURE
ZC shall in no event be responsible for any delay or failure in performance of any obligations under an Agreement resulting from circumstances beyond its reasonable control.
